Refund & Cancellation Policy

Projects are billed as per the proposal or agreement shared with you, usually as an advance followed by milestone payments. Online payments are processed securely through our payment gateway partner, Cashfree Payments. We do not store your card, UPI or bank details.

All amounts are quoted in Indian Rupees (INR) unless stated otherwise in your agreement.

Before work begins: if you cancel in writing before the project kickoff, you are eligible for a full refund of the advance paid, minus any non-refundable payment gateway charges.

After work has begun: if you cancel after kickoff, you will be billed for the work already completed and any third-party costs already incurred on your behalf (such as domains, licences or cloud credits). The remaining balance of the advance, if any, will be refunded.

Milestones that have been delivered and accepted are not refundable.

If we are unable to deliver a service that you have paid for, we will refund the amount paid for the undelivered portion in full.

A refund may be considered where the delivered work materially fails to meet the written scope in your agreement and we are unable to correct it within a reasonable period after you report the issue.

Refunds are not available for change requests outside the agreed scope, delays caused by late feedback or content from the client, or dissatisfaction that does not relate to the agreed scope.

Recurring services (such as hosting, maintenance or support retainers) can be cancelled with 30 days' written notice. Fees already paid for the current billing period are non-refundable.

Email support@techyantram.com from your registered email address with your project name, payment reference and the reason for the request. We will acknowledge your request within 2 business days and share our decision within 7 business days.

Approved refunds are issued to the original payment method. Once initiated, they typically reflect within 5–7 business days, depending on your bank or card issuer.